Returns, Exchanges & Shipping

Returns, Exchanges & Shipping

Returns

We make our best efforts to provide you with the best designs and products, however we understand that from time to time you may not be pleased with the product you have purchased and in some instances you will need to return it. To streamline the process, returns must be pre-authorised, and pending inspection the product will be repaired, or a refund, credit or exchange will be issued to you at the discretion of Basil Bangs. In all cases, our best efforts will be made to repair your beloved product first and foremost.

Basil Bangs does not accept returns based on change of mind. Returns are accepted for genuine faults to Basil Bangs products and these returns must take place within 14 days of receiving the goods. 

For items received as a gift, we will always be happy to discuss product exchange wherever possible and reasonable, at the discretion of Basil Bangs. Purchases of Sale items are final sale.

Exchanges or returns will not be accepted unless deemed faulty by Basil Bangs. For products that are deemed faulty on purchase, refunds, credits or exchanges will not be accepted after 14 days from the date of purchase. We encourage you to inspect your products upon delivery. If you’d like to know about our Manufacturers Warranty, you can read it here.

All returns must be accompanied by an invoice and shipping costs incurred will be covered by Basil Bangs should the product be deemed flawed/faulty. All claims, refunds, returns or exchanges for items purchased through a retail outlet other than www.basilbangs.com must be handled by the original location of purchase.

If you have any questions about our returns policy, or wish to obtain a return authorisation, please email our customer service team.

Please note: All refunds, returns or exchanges for items purchased through a retail outlet other than www.basilbangs.com must be handled by the original location of purchase.

For further information, please refer to our Terms and Conditions of Sale.

Shipping

Please allow up to 3 business days to process and dispatch your order, and allow a further 5-7 working days for delivery, from your date of purchase. During peak times, such as the Holiday period, things may take a little longer than usual to get to you. Be assured that we are working our hardest to get your order out to you as soon as possible.

We require a signature on delivery to ensure your order’s safe arrival unless an 'authority to leave' and the location is expressly stated in your order notes. Please note, once delivered, we are not liable for any lost orders. Our freight companies deliver between 9 am and 5 am, Monday to Friday (except Public Holidays). Unfortunately, we cannot deliver to a PO Box. If you do not have an alternative please contact us and we will find another way!

Description of Products

Many component parts of our products are standard and all products available for purchase are described on their specific pages on this website. We always try to represent each design as accurately as possible through our photography and descriptive copy however can’t guarantee that the colours and details shown in the website image will be exactly the same as you receive and see on your own computer/handheld device. All Basil Bangs products are limited editions and specially printed and manufactured. Each product will have its own variations, which makes them unique and special.

We are always developing our products so we can provide our customers with what we consider to be the best design and performance. We therefore reserve the right to amend product specifications, prices, packaging and any service associated at any time, without prior notice.

For further information, please refer to our Terms and Conditions of Sale.

Shop now. Pay over time with Klarna

With Klarna, pay in 4 interest-free installments. The first payment is taken when the order is processed and the remaining 3 are automatically taken every two weeks.

  • What is Klarna? Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants.
  • How do I pay in 4 interest-free installments? Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase.
  • Is there a fee to pay in 4 interest-free installments? There are no upfront fees or interest when you pay in installments through Klarna.
  • Will this affect my credit score? When you choose to Pay later in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.